Short-term rental management, property set-up, styling, administration and consulting — plus property and household management for homeowners and estates.
STRA Property Management
Full-service management of your short-term rental property. We handle every aspect of the day-to-day operation so you can enjoy the income without the workload.
- Bookings management across all platforms (Airbnb, Stayz, VRBO, direct)
- Guest communication, enquiries and check-in/out coordination
- Key management and property access
- Linen, cleaning and housekeeping coordination
- Subcontractor and trades management
- Routine property maintenance oversight
- Emergency response and issue resolution
- Owner reporting and performance analysis
- Bond and damage administration
- Seasonal pricing review and calendar management
Holiday Rental Set-Up & Styling
We prepare your property for the short-term rental market from scratch — or refresh an existing listing to maximise its appeal and performance. Every detail is considered, from furniture to photography.
- Interior styling brief and concept development
- Furniture selection, sourcing and procurement
- Soft furnishing, accessory and artwork curation
- Linen and amenities sourcing and set-up
- Photography preparation and staging
- Professional photography coordination
- Platform listing creation and copywriting
- Listing optimisation for search and conversion
- Welcome pack and guest information set-up
- Pricing strategy and rate setting
STRA Business Set-Up
Thinking about entering the short-term rental market? We set up your operation from the ground up — the right way, the first time. From compliance to platform launch, we handle it all.
- STRA eligibility and regulatory assessment
- Council and planning compliance review
- Registration and certification guidance
- Insurance advice and coordination
- Platform account creation and verification
- Property configuration and amenity checklist
- Operations manual and house rules preparation
- Cleaning and maintenance contractor sourcing
- Launch strategy and initial listing optimisation
- Handover to self-management or ongoing HAUS management
STRA Consulting
Already in the short-term rental market — or looking to scale? We provide expert, practical consulting to help you improve performance, streamline operations and increase revenue.
- STRA viability and feasibility assessment
- Operational audit and efficiency review
- Pricing, yield and revenue strategy
- Platform strategy and channel management advice
- Guest experience review and improvement
- Compliance and regulatory guidance
- Contractor and supplier review
- Transition planning (self-managed to professionally managed)
- Market benchmarking and competitor analysis
Guest & Concierge Services
A premium arrival and in-stay experience for your guests. We represent your property with professionalism and warmth — so your guests feel genuinely looked after, and you don’t need to be there.
- Guest welcome and arrival coordination
- In-person check-in and property orientation
- Key management and lockbox coordination
- Pre-arrival communication and information
- In-stay guest support and problem resolution
- Local area recommendations and bookings
- Late departure and early arrival management
- Departure inspection and condition reporting
Property Administration
The behind-the-scenes work that keeps a property running properly. We manage the paperwork, correspondence, compliance and coordination so nothing falls through the cracks.
- Owner and platform account management
- Booking records and financial reconciliation
- Invoice management and accounts coordination
- Contractor scheduling and job tracking
- Compliance calendar and licence renewals
- Insurance documentation and claims liaison
- Owner and stakeholder reporting
- Guest feedback monitoring and response
Property & Household Management for Homeowners and Estates
For homeowners, families and estate managers who are too busy — or too far away — to manage their property and household needs themselves. We act as your trusted on-the-ground representative, coordinating everything with care and discretion.
- Regular property inspections and condition reporting
- Trades and contractor coordination (plumbing, electrical, maintenance, landscaping)
- Supplier and service provider management
- Household scheduling and service coordination
- Mail, deliveries and correspondence management
- Seasonal property preparation and care
- Security checks and emergency response
- Pre-arrival preparation for returning owners
- Estate management coordination
- Renovation and project oversight
- Garden and grounds maintenance coordination
- Household inventory and asset management